Brand / Logo: Evermivo™
Legal Company: Shenzhen Youbohui Cross-border E-commerce Co., Ltd.
Business Address: Room 443, Building 8, Bagualing Industrial Zone, Pengsheng Community, Yuanling Subdistrict, Futian District, Shenzhen
Customer Support Email: service@evermivo.com
Business Representative: Zeng Guanhua

Eligible products may be returned within 30 calendar days after delivery.

To qualify for a preference-based return, the product must be unused, clean, complete, and in its original condition with original packaging and included components.

To request a return, contact service@evermivo.com and provide:

• Order number
• Product name
• Reason for the return
• Photos or videos where relevant

Please wait for return approval before sending any product back. Do not send returns to the business address listed above unless our support team provides written return instructions.

For preference-based returns, the customer is generally responsible for return shipping costs. Any original delivery charge may not be refundable unless required by applicable law.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us with clear supporting photos or videos. We will provide an appropriate replacement, refund, or return solution without charging costs caused by our error.

Products that have been used, altered, damaged after delivery, or returned without required components may not qualify for a preference-based return. Certain food-contact or hygiene-sensitive products may also have return restrictions after use. Any applicable restriction will be stated on the product page or explained by customer support.

After an approved return is received and inspected, an eligible refund is initiated within 5–10 business days. The time required for the refund to appear may depend on the relevant financial institution or service provider.

This policy does not limit consumer rights that cannot legally be excluded or restricted.